Refund policy
Cancellation Policy
Cancellation By DRIZZ:
There may be certain orders that DRIZZ cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which DRIZZ identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer:
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.thescentbox.in. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through UPI (amount would be refunded through UPI, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through UPI.
NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can write to our customer care id care@thescentbox.in
Return and Refund Policy
Return Policy:
DRIZZ wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
The customer should contact our customer care within 24-48 hours in the event they receive a damaged / broken/ leaked product.
In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.
Refund Policy:
DRIZZ is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made.
In case of refund to be claimed kindly contact our customer care on +91 7204191234 or write to us on care@thescentbox.in with the necessary images and videos related to your claim with subject line “Refund For ”.
In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team on +91 7204192171 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made post this period.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
A claim of refund should be made within 24 hours of order delivery with the details.
If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Bella Vita Luxury
DRIZZ will provide all the details with relevant screenshots along with transaction id once the refund is initiated.
Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.