Refund policy

Cancellation policy

Cancellation by DRIZZ

There may be certain orders that DRIZZ cannot accept, and we reserve the right, at our sole discretion, to refuse or cancel any order. Reasons may include limits on the quantity available for purchase, errors in pricing or product information, or issues identified by our fraud-prevention checks. We may also ask for additional information before accepting an order. We will notify you if your order is cancelled fully or partially, or if we need more information.

Cancellation by you

An order can be cancelled only before it is shipped. Registered customers can check order status from the Track Order option at www.thescentbox.in. Once we receive a cancellation request, we will refund the amount via the payment mode used for the transaction, or through UPI if the card used for the order is no longer in use.

If an amount was deducted from your account but the transaction failed, we will refund it at the earliest. For help, write to care@thescentbox.in.

Returns

As opened or used products cannot be reused or resold, items cannot be returned once delivered.

If you receive a damaged, broken or leaking product, contact our customer care within 24 hours of delivery. In cases of damage in transit (leakage, breakage or missing items), a refund or exchange can be initiated after verification.

Our products contain active natural extracts and ingredients. Damage due to neglect, improper usage or wrong application is not covered by this policy, nor are reactions arising from specific sensitivities to a product or ingredient. Please patch test as advised on every product.

Refunds

  • A refund claim must be made within 24 hours of delivery, with details.
  • An unboxing video with the original packaging is mandatory for claims of missing items, leakage, breakage, damage or an incorrect product.
  • To claim a refund, call +91 72041 91234 or email care@thescentbox.in with images and videos of the issue, using the subject line “Refund For [order number]”.
  • If a package is tampered with, damaged or defective, please refuse it from the delivery partner on the spot.
  • If an order is marked delivered but not received, contact customer care on +91 72041 91234 within 3 days of it being marked delivered. No refunds can be made after this period.
  • Refunds do not include delivery charges, as these are non-refundable by delivery partners.
  • Cash-on-delivery refunds are initiated to the bank account you provide within 4–7 working days.
  • Once accepted, a refund may take up to 15 days to be credited from the day DRIZZ accepts it.
  • DRIZZ will share all details, with relevant screenshots and the transaction ID, once the refund is initiated.
  • DRIZZ is not responsible for any damage after delivery of the products.